A third-party seller on Amazon was spotted charging an 'obscene' £199 for same-day or next-day delivery of a home-cooling item

14:47, Thu, Jun 25, 2026 Updated: 14:47, Thu, Jun 25, 2026

An Amazon Flex driver delivers

Amazon are investigating the matter (Image: Charles-McClintock Wilson via Getty Images)

An Amazon shopper has voiced their outrage after discovering a house cooling product, priced at just £14, carried a staggering £199 delivery charge during the UK's red-weather alert heatwave. The heatwave is expected to reach its peak today, with a prominent forecaster suggesting temperatures could feel closer to 50C in certain areas of the country on Thursday, June 25.

Britain recorded its hottest June day on record on Wednesday, 24 June, as temperatures soared to an enormous 36.1C in Gosport, Hampshire, surpassing a weather record that had stood for 50 years. A red heat health warning for extreme heat signifying "a risk to life for even the healthy population" remains in effect today and Friday, covering much of southern England and Wales.

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British Weather Services' senior meteorologist Jim Dale said: "The heat index, which is a combination of temperature and humidity, temperature and humidity, could well be 10C more than the actual air temperature.

"So when we say 40C, if it ever reaches that, it will feel like 50C, and that's why there's going to be a problem. It's Marmite weather; you either love it and enjoy it, or you suffer... and the sufferers are going to feel it big time."

Amazon investigating as seller adds £199 delivery to cooling items

Cooling items listed on Amazon as having £199 delivery price - Amazon investigating As countless Britons seek ways to keep their homes cool and comfortable during the heatwave, one Amazon seller was caught charging an eye-watering £199 for a home-cooling product, offering same-day or next-day delivery.

The item in question was a hose for a portable air conditioner, ordinarily priced at just £12. These hoses consist of a large white tube that is positioned out of a window to help ventilate and cool a room.

A spokesperson from Amazon said: "Amazon has not raised delivery fees. This relates to one seller, who we're urgently investigating. No customer should have this kind of experience.

"Our Fair Pricing Policy strictly prohibit sellers from charging excessively high prices on products and shipping and we take swift action against any seller who does not comply with this policy, up to and including account suspension.

"Customer satisfaction is our top priority. The customer was fully refunded when the seller cancelled the order, and we have reached out to apologise for this experience."

Those fortunate enough to have received an air conditioner before stocks were exhausted are now encountering further difficulties in their efforts to cool their homes.

A screenshot of the air conditioner hose

A screenshot of the air conditioner hose being sold on Amazon with £199 delivery (Image: Amazon)

According to Amazon UK, delivery charges for items on the platform are determined either by Amazon itself or by the third-party seller, depending on who is fulfilling the order. In this instance, the item appears to be sold and dispatched by the company guangzhou jincongdianzishangwu youxiangongsi, also known as Manolyee, which has no verifiable contact details available online.

The firm was also charging the same delivery fee on products including cooling pet mats, neck cooling fans and children's toys. Reviews on the seller's page reveal that numerous customers paid for same-day or next-day delivery, yet failed to receive their orders on time.

Furious Amazon customers report delivery is late despite £199 shipping fees

One customer stated: "Paid over £200 in delivery charged to receive item on the same day because of red weather alert today and tomorrow. It hasn't arrived. Very disappointed. Won't be using Amazon again."

A second shopper said: "I ordered it because it was supposed to be next day. I log in today to check on time only to find that the next day is not 24 June, but July 9. Cancelling my order now."

On both occasions Amazon replied to the customers and said: "The fulfilment issues associated with this order were not due to the seller."

Amazon confirmed that both customers received refunds after their orders could not be fulfilled. The steep delivery charges emerged as numerous products including fans, air conditioning units, blackout blinds, cooling blankets and various other goods sold out across multiple platforms.